SHIPPING & RETURNS
Worldwide delivery · Secure checkout
Worldwide Shipping
We proudly ship worldwide. All orders are processed within 1–2 business days and delivered via trusted couriers such as DHL, FedEx, or local postal services. Each package includes tracking information for your peace of mind.
Estimated Delivery Times:
Europe: 5–10 business days
USA & Canada: 7–12 business days
Rest of the world: 10–15 business days
FAQ
Secure Checkout
All orders are processed securely through Stripe with SSL encryption. We accept Visa, Mastercard, American Express, PayPal, and Apple Pay, Wise, or Bank Transfer.
Your personal data and payment details are protected at every stage of checkout. All orders are securely processed and shipped worldwide with tracking.
Returns & Exchanges
We want you to love your purchase. If for any reason you are not fully satisfied, you can request a return or exchange within 15 days of delivery.
Items must be unused, in their original packaging, and with all protective elements intact. Please contact us before returning any item to receive instructions and approval.
How to Request a Return:
- Contact us via WhatsApp or email within 15 days of receiving your order.
- Provide your order number and reason for return or exchange.
- Our team will guide you through the process and provide the return address.
For any questions regarding shipping, delivery, or returns, please contact our customer service via WhatsApp — we’re always happy to assist.
TUROPALUJO — dedicated to delivering quality with care.
How can I pay for my order?
We support secure global payments.
Available payment methods include:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Discover, Other Stripe-supported cards & wallets, Bank Transfer, Wise, Venmo.
All payments are encrypted and protected.
What is your shipping time?
We currently offer one secure worldwide shipping option.
Free Standard Shipping on all orders
All orders are carefully processed and shipped with tracking.
Processing time: 1–3 days before shipment
Estimated delivery time: 7–12 days (once shipped)
Can I return the products?
Yes — you can request a return within 14 days after delivery.
Items must be unused, in original condition, with all tags/packaging.
For return instructions, please contact our support team.
How can I contact Customer support?
Our support team is available 24/7 via WhatsApp for all inquiries, order help, and after-purchase support.
WhatsApp Support: +34 683398024
You can also reach us via email through our Contact page.
